After receiving the order, the purchaser has the right to withdraw from the contract entered into with the online store within 14 days. The right of withdrawal does not apply if the purchaser is a legal person.
Pursuant to Law of Obligations Act (§ 53 (4)), the right of withdrawal does not apply to a contract the object of which is:
- delivery of goods manufactured taking into account the personal needs of the consumer who is a party to the contract;
- for delivery of goods manufactured according to the conditions established by the consumer;
To exercise the 14-day right of withdrawal, the purchaser must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way the purchaser would be allowed to test the goods in an actual store.
If the goods have been used in any other way than it is necessary to ensure the nature, characteristics, and functioning of the goods in the same way the purchaser would be allowed to test the goods in an actual store, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, the request to return the goods to the online store must be notified in writing to firstname.lastname@example.org. The costs of returning the goods shall be borne by the online store. If the buyer has explicitly chosen a delivery method different from the usual delivery method offered by the online store, the online store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they have handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods and validating that the goods have been kept as foreseen in point 4.3 of these general terms, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract, except the costs paid for the goods to be shipped to the purchaser.
The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.